Terms & Conditions

Insurance, Covers and Waiver

Collision Damage Waiver (CDW)

Collision Damage Waiver (CDW) limits the driver’s liability in the event that the rental vehicle  is damaged, subject to the terms of the rental agreement. Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’ This protection applies to all authorized drivers of the rental car.

Third-Party Liability (TPL)

Third-Party Liability (TPL) covers the driver’s liability for damage to any property, excluding the rental car itself. TPL also covers injuries suffered by other people, whether or not they are in the rental car, subject to the terms of the rental agreement

Theft Protection (TP)

Theft Protection (TP) limits the driver’s liability for costs incurred by the theft of the rental car – or damage incurred by the theft or attempted theft – to an ‘excess’ amount, subject to the terms of the rental agreement. TP does not cover personal effects, which may be covered by the driver’s own travel or household policies.

Included at no extra cost

  • Emergency Roadside Assistance
  • Local Taxes
  • Road Fee / Road Licensing Fee

Mileage / Kilometers

Unlimited kilometers

Not Included in the Rental Price

Mandatory Local Charges

Valeting Fee - Whatever your rental agreement, you will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear.

Driving Charges

Customers are responsible for all toll fees, congestion charges, speeding tickets, parking fines & traffic fines - and all associated administration costs.

Incident Administration Fee (IAF)

In Case of accident due to the renter’s liability, renter has the obligation to pay to KEM a non-refundable fee of €25 to cover administration expenses.

What you need at pick-up

Acceptable forms of payment

You are required to have a Card for this booking.

The main driver must be in possession of a Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.
Cash and Debit cards are not accepted.

Accepted Cards

  • American Express
  • MasterCard
  • Visa

Please Note:

We will not accept prepaid, recharge or virtual cards – or any card on which the relevant characters are not raised (‘embossed’).

Visa Dankort cards are not accepted.

We do not accept Chinese UnionPay credit cards.

Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving license in their name.
All drivers must have held their driving license for at least 3 years.
An International Driving License is required if the driving license is printed with non-Roman Alphabet.

Forms of Identification

A Passport is required.

Rental Voucher / eVoucher

When picking the car up, the main driver must present their Voucher / eVoucher, which is issued after your booking is confirmed. A voucher proves that the rental is booked in a customer's name and that it's paid for.

Age Requirements

Minimum age limit for this car is 25 and maximum age limit is 72.

An extra €7.50 per day must be paid to the car hire counter if your age is between 18 and 24 years old or above 72.The car hire company’s age-related charges and restrictions will apply to all additional drivers.

Arrival Details

Flight Details - If you are arriving by plane, you must inform us of your arrival flight number at least 3 days before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

Fuel Policy, Extras

Cover Agreements

At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.  Policy exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refueling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).

Fuel Policy

The customer has the option to choose between the 1.FULL to EMPTY or 2.FULL to FULL policy. The car is always FULL at pick-up. If the choice is the first one then the petrol must be pre-purchased and paid to the car hire counter at the pick-up and at the drop-off the car must be as empty as possible. No refund will be given for petrol left in the car. If the choice is the second one then the car must be full at drop-off. If not, the petrol missing from the tank must be paid along with a €20.00 administration fee.

One-Way Rentals

If you arrange to pick the car up in one location and drop it off in another, we’ll charge a one-way fee to cover the cost of returning the car to the original location. 
Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a 'Penalty'.
If you arrange to pick or deliver the car to or at your hotel or any other  location than our designated offices there is a 40 euro charge.

Outside Office Hours

If you require the car to be available outside of normal office hours, whether for the pick-up or the drop-off, we will arrange for a member of our staff to be available. Prior notification is required for this service and it will incur a fee to cover additional man hours. The cost of this service will be confirmed to you before your departure date.

Cross-Border and Boundary rules

Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise us before they pick the car up. Restrictions may apply which may require the customer to pay additional fees. Customers must inform us of any cross-border travel as restrictions may apply where the car cannot be taken. Customers must return the car in the same condition as when taken from our offices.Crossing the so called border there is a requirement of purchasing the insurance they offer, as our insurance will not cover the customer on that part of the island.


Extra accessories are available and must be paid to the car hire counter. Baby seat is €4.50 per day, Booster seat is €3.00 per day and GPS is €8.00 per day.

Deliveries and Collections

Prior notification is required for a collection service. The cost will be paid  signing the rental agreement. The cost of this service will be confirmed after you have made the booking and you have confirmed with us that this would be allowed.

Taxes & Fees

There is € 21.42 Airport fee if you are taking the car from Larnaca or Paphos Airport that must be paid in the car hire counter. Any additional services will be subject to any applicable sales taxes and location fees.

Equipment (Payable at Counter)

Pay local extras equipment

Additional extras should be requested at the time of booking and paid directly to us at the time of drop-off.

Extra Equipment Conditions

Additional extras will be subject to any applicable sales taxes and location taxes.

Additional Drivers

The cost to add an additional driver is 4,25 € excluding tax, per day. The car hire company’s age-related charges and restrictions will apply to all additional drivers.

Important Information

To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving license, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, we will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with our staff before you sign it.

If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website.

If you run into any problems during your rental, just call the Emergency phone number, which you’ll find at the top of your voucher. If you are calling outside normal office hours, you will have the option of talking to someone in English or leaving a message and a contact number – after which we will contact you as soon as possible.

Our full Terms & Conditions can be viewed at http://www.kemrentalcars.com

Car Hire Company Important Information

Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call us immediately. We give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.

Lost Keys - If you lose your key(s), you will be charged the cost of replacement.

Seatbelt - passengers must wear seatbelts if fitted, wherever they’re sitting in the car.

Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.

Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.

At pick-up, you may choose to take a different car, rather than the one reserved for them.

If you do, they may be charged an additional premium, even if the new car is smaller than their original choice.

If you are involved in an accident; and the car "Rolls Over" onto the roof; you may be asked to pay an additional fee on top of the excess amount.

Cancellations, No Shows & Amendments

Cancellation of Fully Prepaid Bookings

  • You can cancel 48 hours or more before your rental is due to start.
  • If you cancel in the 48 hours period before pick-up, the money you’ve paid will be refunded, minus the cost of a 3 days rental:
    • if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.
  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, we may refuse you the car.


A ‘No-show’ is when you:

  • wish to cancel but don’t tell us before your rental is due to start, or
  • fail to pick the car up at the arranged time and date, or
  • fail to provide the documentation that’s required to pick the car up, or
  • fail to provide a credit card in the main driver’s name with enough available funds on it.

In all of these cases, you’ll receive no refund of the money you’ve paid. We reserve the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.


You can amend your rental online, free of charge, at any point before your rental is due to start. Certain amendments could affect the rental price, such as location, car group or time or date of rental, if this does occur ,you will be charged at the current published price, which may be different from what you originally paid.

Please call us if your pick-up time is less than 48 hours away and you wish to amend your booking.

Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.

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